ALLREDI
privacy policy

Allredi (formerly known as Marco and APE Companies) is an industrial supply company headquartered in the United States. We supply abrasive blasting equipment, hoses, fittings, protective equipment, and related products to commercial and industrial customers across the United States and internationally.
For the purposes of this Privacy Policy, Allredi is the data controller — meaning we determine how and why your information is collected and used.

We collect information in two ways: information you give us directly, and information generated through your transactions with us.

Information You Provide Directly
• Contact details — name, job title, company name, email address, phone number
• Billing and shipping addresses — including multiple ship-to locations
• Purchase order information — PO numbers, requested delivery dates, special instructions
• Account credentials — if you have a registered account on our website or ordering system
• Communications — emails, phone calls, and messages you send to our sales or customer service team

Information Generated Through Transactions
• Order history — products purchased, quantities, dates, and order values
• Invoice and payment records — transaction amounts, payment terms, and payment history
• Shipping and delivery records — carrier information, tracking, and delivery confirmation
• Product usage patterns — what products you order, how frequently, and in what combinations
• Account activity — login history and activity on our web ordering systems

Information We Do Not Collect
• We do not collect payment card numbers or banking information directly — payments are processed through secure third-party payment processors
• We do not collect personal information about your individual employees beyond the contacts you provide us for business purposes
• We do not use cookies or tracking technology to monitor your behavior on external websites

We use the information we collect for the following purposes:

Fulfilling Your Orders and Managing Your Account
• Processing and shipping orders you place with us
• Sending order confirmations, shipping notifications, and invoices
• Managing your account, credit terms, and billing history
• Handling returns, warranty claims, and customer service requests
• Communicating with you about orders in progress or issues that need resolution

Business Analytics and Performance Improvement
• Analyzing order history and buying patterns to understand customer needs and improve our product offering
• Identifying purchasing trends across product categories to inform inventory and procurement decisions
• Evaluating sales performance by territory, product line, and account to improve service delivery
• Assessing customer activity to identify accounts that may benefit from outreach or support

Use of Artificial Intelligence and Analytics Tools
We use Artificial Intelligence (“AI”) and data analytics tools to support internal operations, including identifying customer patterns, improving efficiency, improving our operations, service delivery and business planning, and informing business decisions. We use predominantly commercial and account-level data for these purposes. Our use of AI is subject to the following:
• AI is used to support our internal business operations and related service improvement activities;
• We do not use AI to make solely automated decisions about individuals that produce legal or similarly significant effects; and
• When AI-supported analysis is used in connection with customer accounts or internal business planning, those outputs are reviewed by authorized personnel and are not treated as the sole basis for material business decisions affecting customer relationships. For instance, we may use AI to analyze aggregated information to understand purchasing and product demand trends, evaluate operational performance, improve inventoryplanning and supply chain decisions, assess customer needs across industries or regions, and enhance the effectiveness of our sales and service strategies.
• Additionally, we may use third-party service providers that incorporate AI capabilities to support our activities. In such cases, we maintain appropriate confidentiality and data protection safeguards in accordance with our contractual obligations and applicable law.

Communication and Relationship Management
• Sending product updates, promotions, or announcements relevant to your account — you may opt out of marketing communications at any time
• Responding to inquiries, requests for quotes, and technical questions
• Notifying you of changes to our products, pricing, terms, or policies

Legal and Compliance Obligations
• Complying with applicable laws, regulations, and export control requirements
• Maintaining records required for tax, audit, and financial reporting purposes
• Enforcing our Terms and Conditions and resolving disputes
• Protecting the safety and security of our business, staff, and customers

We do not sell your information to third parties. We do not share your information for third-party marketing purposes. We share information only in the following circumstances:

Service Providers and Data Processors
We work with third-party companies that perform services on our behalf. These service providers are contractually required to protect your information, use it only for the services they provide to us, and not share it for their own purposes. Current categories of service providers include:

Business Transfers
If Allredi is involved in a merger, acquisition, or sale of all or part of its business, customer information may be transferred as part of that transaction. We will notify affected customers of any such transfer and any material changes to how their information is handled.
Legal Requirements
We may disclose information when required to do so by law, court order, or government regulations, including export control authorities — or when we believe disclosure is necessary to protect the rights, property, or safety of Allredi, our customers, or others.

Allredi is headquartered in the United States and processes data primarily on U.S.-based systems. If you are located outside the United States — including in Canada, the European Union, the United Kingdom, or other countries — your information will be transferred to and processed in the United States.

The United States may not have data protection laws equivalent to those in your country. By doing business with Allredi, you acknowledge that your information will be processed in the United States under U.S. law and under the terms of this Privacy Policy.

Customers in the European Union and United Kingdom
If you are located in the EU or UK, you have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including:
• The right to access a copy of the personal data we hold about you
• The right to correct inaccurate personal data
• The right to request deletion of your personal data, subject to legal retention requirements
• The right to restrict or object to our processing of your data in certain circumstances
• The right to data portability — receiving your data in a structured, machine-readable format
• The right to lodge a complaint with your local data protection authority

Our legal basis for processing EU/UK personal data is primarily the performance of a contract (processing necessary to fulfill your orders and manage your account) and legitimate interests (business analytics and improvement activities described in Section 3).

Customers in Canada
Canadian customers have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to access personal information we hold about you and to request corrections. Contact us at the address in Section 8 to exercise these rights.

We retain customer information for as long as it is needed to fulfill the purposes described in this policy, or as required by law. General retention guidelines:

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

• Restricting access to customer data to employees and service providers who need it to do their jobs
• Using secure, password-protected systems for order management and customer records
• Requiring service providers who handle customer data to maintain appropriate security standards and confidentiality obligations
• Limiting the use of customer data in external tools to internal management-level analytics activities under commercial data processing agreements

No data transmission over the internet or electronic storage system is completely secure. While we take these measures seriously, we cannot guarantee absolute security. If we become aware of a data breach that is likely to affect your rights and interests, we will notify you as required by applicable law.

Regardless of where you are located, you have the right to:

• Ask us what personal information we hold about your business and contacts
• Request correction of inaccurate information
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email
• Request deletion of your information, subject to legal retention requirements
• Ask questions about this policy or how we handle your information

To exercise any of these rights or to ask questions about this Privacy Policy, contact us at:

Privacy Contact
Kara Ott VP of Information Technology at Allredi
Email: kara.ott@allredi.com
Phone: 1-800-252-7848

We will respond to requests within 30 days. In some cases — particularly for complex requests or those involving legal review — we may need up to 60 days and will notify you if that is the case.

We may update this Privacy Policy from time to time as our business practices change, as we adopt new tools or services, or as required by law. When we make material changes, we will:

• Update the effective date at the top of this document
• Post the revised policy at allredi.com/privacy
• Notify active customers by email where the changes materially affect how we handle their information
We encourage you to review this policy periodically. Continued use of Allredi's products and services after a policy update constitutes acceptance of the revised terms.

Questions about this policy?
Contact us at kara.ott@allredi.com or 1.800.252.7848
allredi.com | Allredi, formerly known as Marco and APE Companies